Frequently Asked Questions
About the TheraStretch Pro
What is the TheraStretch Pro?
The TheraStretch Pro is a premium, clinical-grade foot and shoe stretcher designed to eliminate foot pain. It safely expands the length and width of your footwear while providing targeted relief for common issues like bunions, hammertoes, and tight toe boxes.
Does this work on all shoe materials?
Yes! The TheraStretch Pro is highly effective on leather, suede, canvas, and most synthetic materials. We recommend leaving the stretcher in the shoe for 24 to 48 hours for the best, most permanent results.
Can I use this in my boots?
The standard TheraStretch Pro is perfectly designed for regular sneakers, dress shoes, flats, and low-top boots. For high-top boots or specialized heavy-duty work boots, reach out to our team for sizing recommendations!
Do I need to buy a left and right stretcher separately?
No! Every TheraStretch Pro features a universal, ambidextrous design, meaning a single stretcher can be used in either your left or right shoe. However, we highly recommend our "Pair Pack" so you can stretch both shoes simultaneously and save time.
Shipping & Delivery
How long does shipping take?
We currently ship within the contiguous United States. Standard shipping takes 7 to 14 days from the date of your order.
My order hasn't arrived — what should I do?
If your order hasn't arrived within 14 days, please reach out to us via our Contact page or email us directly, and our support team will look into it right away.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of purchase. To be eligible, items must be returned in their original condition — unused and in their original packaging.
How do I start a return?
To initiate a return, please contact us at support@solelytherapeutic.com before sending anything back. Returns sent without prior authorization will not be accepted.
How long does it take to receive my refund?
Once your return is received and approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed and you haven't received your refund, please reach out to our support team.
Still Have Questions?
We're happy to help! Reach out to us at support@solelytherapeutic.com or visit our Contact page.